Privacy policy

1.1. General provisions

This Privacy Policy describes how TheFurryDev collects, uses, stores and protects the data of visitors to https://www.thefurry.store, studio clients, buyers of digital goods, licence holders, and anyone who contacts us through the website, Discord, Telegram, email or other official channels.

TheFurryDev respects user privacy and processes only the data needed to run the website, place orders, issue licences, deliver digital goods, perform services, provide technical support and protect our products from misuse.

By using the TheFurryDev website, creating an account, placing an order, paying for a service, buying a digital product, activating a licence or contacting support, the user confirms that they have read this Privacy Policy.

A user who does not agree with this Policy must stop using the website, the account area, the digital products and the services of TheFurryDev.

• TheFurryDev, a studio that develops and sells digital goods and services, including Minecraft content, plugins, server packs, server setup, design, UI/UX, graphics, avatars, banners, headers, technical administration, support, licences and other digital services.
• Website, the TheFurryDev online resource at https://www.thefurry.store.
• User, any person who visits the website, creates an account, places an order, buys a digital product, activates a licence, contacts support or uses TheFurryDev services.
• Client, a user who has placed an order, paid for a service, bought a digital product or received access to a TheFurryDev licence.
• Personal data, any information that may directly or indirectly relate to a user: name, nickname, email, phone number, contact details, order data, IP address, HWID, technical information and other data.
• HWID, a technical identifier of a device, server or system that may be used to bind a licence, protect a product, verify access and prevent a licence being passed to third parties.
• IP address, the network address of a user or server, which may be used for security, licensing, fraud protection, error analysis and correct operation of the services.
• Cookie, a small technical file stored in the user browser that helps the website work correctly.
• Data processing, the collection, storage, use, transfer, modification, deletion and other actions performed with user data.

TheFurryDev may process the following data:

• name, nickname or project name;
• email address;
• phone number, if the user provided it;
• Telegram, Discord or other contact details, if the user provided them;
• website account data;
• data about orders, purchases, licences, services and support requests;
• specifications, messages, files, comments, images, archives, configurations and other materials the user sends so the order can be completed;
• payment data: amount, date, payment method, payment status, order number, transaction number or another payment identifier;
• the user IP address;
• HWID or other technical identifiers of a device, server or system, where these are used for licensing and product protection;
• data about the server or project, where needed for setup, licence verification or completing the order;
• device type, browser, operating system, language, date and time of the visit;
• cookies and similar technical identifiers;
• actions on the website: pages viewed, sign-in, order placement, errors, account actions, login attempts, licence activation;
• logs related to the website, licences, digital products and the protection system.

TheFurryDev does not collect special categories of data without need: health data, political views, religion, biometrics and other sensitive data.

Some TheFurryDev digital products use a licensing system. To verify a licence and protect it against leaks, resale, transfer to third parties and unlawful use, the licence may be bound to technical data.

For licences, TheFurryDev may process:

• IP address;
• HWID of the device, server or system;
• domain, if the licence is bound to a website;
• server address or technical project identifier;
• date and time the licence was activated;
• licence status;
• number of activations;
• licence check history;
• licence check errors;
• data needed to restore access.

This data is used only to operate the licence, protect the digital product, prevent misuse, provide technical support and resolve disputes.

If the client changes device, server, hosting, domain or technical environment, the licence may need to be re-bound. TheFurryDev may request proof of licence ownership before transferring or restoring it.

TheFurryDev does not store full bank card details, including the full card number, CVV/CVC code, PIN code and other private payment credentials.

Payments may be processed by third-party payment services, banks, e-wallets, cryptocurrency services, payment aggregators, intermediaries or other agreed methods.

TheFurryDev may store only technical information about a payment:

• the payment amount;
• the payment date;
• the payment method;
• the payment status;
• the order number;
• the payment identifier;
• refund data;
• information about any fee that applied;
• correspondence about the payment.

TheFurryDev uses user data for the following purposes:

• registering and identifying the user on the website;
• placing and fulfilling orders;
• delivering digital goods, licences, server packs, plugins, design, technical services and other products;
• issuing, verifying, renewing, restoring and transferring licences;
• binding a licence to an IP, HWID, server, domain or another technical identifier;
• contacting the client about the order, payment, access, licence, support or revisions;
• handling support requests;
• verifying payments and confirming that payment was made;
• preventing fraud, spam, hacking, product leaks, licence bypassing, abuse and rule violations;
• protecting the website, the account area, licences and digital products;
• improving the website, the account area, the ordering system, licensing and service quality;
• traffic and website performance analytics;
• finding and fixing technical errors;
• sending important technical notifications;
• sending news, offers and marketing messages, where the user has consented;
• meeting legal requirements, where applicable;
• resolving disputes between the client and TheFurryDev.

TheFurryDev does not sell user personal data to third parties.

Data may be shared only where this is necessary to run the website, fulfil an order, process a payment, issue a licence, provide technical support, protect a product or comply with the law.

Data may be shared with the following categories of recipients:

• hosting providers and data storage services;
• payment systems, banks, e-wallets, cryptocurrency services and payment aggregators;
• email and notification services;
• website analytics services;
• services protecting against spam, DDoS attacks, hacking and other threats;
• TheFurryDev specialists and contractors involved in fulfilling the order;
• government authorities, where the law requires it.

Data is stored for as long as it is needed for the purposes it was collected for. Data may typically be stored:

• for as long as the website and the account are used;
• for the duration of the order;
• for the technical support period;
• for the term of the licence;
• for the period needed to process refunds, resolve disputes and confirm that payment was made;
• for the period needed to protect against fraud, product leaks and licence bypassing;
• for the period required by law, where applicable.

Order files may be stored for a limited time after the result is handed to the client. TheFurryDev does not guarantee indefinite storage of sources, archives, server packs, designs, maps, plugins and other files once an order is complete.

The user has the right to:

• ask what data about them is being processed;
• ask for incorrect data to be corrected;
• ask for data to be deleted where storing it is no longer required;
• withdraw consent to processing, where processing is based on consent;
• ask for processing to be restricted;
• opt out of marketing and informational mailings;
• ask for the account to be deleted, where that option is available;
• contact support about a licence, IP, HWID or technical binding.

To exercise these rights the user can write to support@furrydev.store.

TheFurryDev may refuse to delete part of the data where storing it is necessary to fulfil an order, support a licence, protect the rights of the studio, confirm a payment, prevent fraud, resolve a dispute or comply with the law.

The TheFurryDev website may use cookies and similar technologies so the website works correctly, to keep the user signed in and remember settings, to protect against abuse, for traffic analytics and to improve the interface.

The user can disable cookies in their browser settings. Some website features may then stop working correctly: sign-in, order placement, the account area, saved settings and licence operation.

TheFurryDev may update this Privacy Policy. A new version takes effect from the moment it is published on the website, unless the text says otherwise.

For any question about the processing of personal data: support@furrydev.store

These Terms of Use govern how the website https://www.thefurry.store is used, the placing of orders, the purchase of digital goods, the receipt of services, and the rules for payment, refunds, support, licensing and interaction with TheFurryDev.

By placing an order, paying for a service, buying a digital product, creating an account, activating a licence or using the website, the client confirms that they have read and accept these Terms.

TheFurryDev may provide: Minecraft plugins, server packs, plugin and server setup, maps, lobbies, spawns, arenas and game content, design, UI/UX, avatars, banners, headers, graphics, technical administration, consulting, support, licences, custom development and other agreed services.

An order is considered placed once the service, price and scope of work have been agreed and full payment or a prepayment has been made.

Small orders may require full payment before work starts. Large orders may use staged payment, for example 50% before the start and 50% before the result is handed over.

Work begins only after payment or an agreed prepayment has been received.

Third-party payment services may charge fees. TheFurryDev does not cover the fees of payment services, banks, cryptocurrency networks and intermediaries unless agreed otherwise. On a refund, the final amount may be reduced by all such fees.

Timelines are agreed individually. TheFurryDev may move a deadline if the client changed the brief, is slow to respond, sent incomplete materials, or if technical difficulties or unforeseeable circumstances arise.

All requirements must be agreed before work starts. Changing the concept, adding new features, replacing the specification or expanding the scope after work has begun may count as additional work and be charged separately.

An order is considered complete once TheFurryDev has handed the result to the client or granted access to the digital product. If the client does not report a problem within 7 calendar days of delivery, the order is considered accepted.

Technical support is provided only to the extent and for the period stated in the service description or agreed separately.

Support does not cover free of charge: new features, rework where TheFurryDev made no error, work on third-party products, fixing errors after the client changed the files themselves, or porting the product to another version unless that was agreed.

Shop products are a separate case. If the product description states that it is sold without support, TheFurryDev is not obliged to help with installation or configuration, answer questions, fix errors, refine the product or release updates for the buyer. Such a product is delivered as is.

That is exactly why products without support cost significantly less: no support hours are priced in. If support is needed, it can be ordered separately as a paid service.

A full refund is possible if:

• work has not started yet;
• the digital product has not been handed over yet;
• the licence has not been activated yet;
• TheFurryDev cannot deliver the service.

A partial refund is possible where work has started but is not finished. The amount is calculated from the work actually done, the time spent, the materials handed over and the fees incurred.

A refund is normally not possible if:

• the digital product has already been handed to the client;
• the licence or access has already been activated;
• custom work has already been completed and handed over;
• the client received the result but changed their mind;
• the client supplied incorrect data or an incomplete brief;
• the client changed the files, plugins, server pack or settings themselves;
• the problem was caused by third-party hosting, a core, a plugin or a service;
• the client breached these Terms;
• the client is trying to bypass the licence, leak the product or pass it to third parties.

On a refund, all fees charged by banks, payment systems, cryptocurrency networks and intermediaries may be deducted. The final refund may be less than the amount the client originally paid.

A licence gives the client the right to use a digital product on one project, server, domain, account or in another agreed form. A licence may be bound to an IP, HWID, server, domain or another technical identifier.

Unless the product description says otherwise, the client may not:

• transfer the licence to third parties;
• resell the product;
• publish the product openly;
• leak files, sources, server packs or private materials;
• bypass the licensing system;
• remove protection, licence checks or authorship marks without permission;
• modify the protection code;
• use someone else licence;
• attempt to spoof an IP, HWID, key or other technical identifier.

TheFurryDev may block a licence without a refund if the rules of use are broken, protection is bypassed, the product is leaked or resold, or the client resorts to insults, threats or blackmail.

All rights to materials, sources, design, plugins, server packs, texts, graphics, interfaces, ideas, technical solutions and other results belong to TheFurryDev, or pass to the client only to the extent agreed separately.

The client may not resell, distribute, publish, leak or pass the received materials to third parties unless agreed separately.

TheFurryDev may use completed work in its portfolio, case studies and advertising, unless the client asked in advance to keep the project confidential.

TheFurryDev is not responsible for:

• errors caused by the actions of the client;
• problems with third-party hosting, servers, cores, plugins, mods, websites or payment systems;
• data loss where the client did not make a backup;
• incompatibility with future versions of the game, the core, an API or third-party services;
• losses, lost profit, a drop in player count or other indirect consequences;
• how products behave after the client or a third party changed the files;
• problems caused by incorrect installation or use of the product by the client.

TheFurryDev is responsible only for delivering the agreed scope of work within a specific order.

Communication with TheFurryDev must be respectful and constructive. Insults, threats, blackmail, spam, pressuring the team, attempts to get work for free, spreading false information, leaking private studio materials and attempts to bypass payment or licensing are prohibited.

If these rules are broken, TheFurryDev may refuse service, stop work on an order, restrict access to services, block a licence or end support.

TheFurryDev may update these Terms of Use. A new version takes effect from the moment it is published on the website. Continuing to use the website, the services or the licences after a new version is published means the updated Terms are accepted.

For questions about orders, refunds, licences, support and partnership:

Email: support@furrydev.store

Website: https://www.thefurry.store